Frequently Asked Questions
Got questions about working with Vital Digital Media? Here are answers to the most common questions we get from businesses in Nairobi and across Kenya.
General Questions
What services does Vital Digital Media offer?
We offer a full range of digital services including web development, e-commerce solutions, digital marketing and SEO, brand strategy and identity design, AI and business automation, and custom software development. Based in Nairobi, we serve clients across Kenya and Africa.
Where is Vital Digital Media located?
We are based in Nairobi, Kenya. We work with clients locally in Nairobi as well as businesses across Kenya and internationally.
How much does a website cost in Kenya?
Website costs vary depending on complexity and requirements. A basic business website might start from KES 50,000, while a custom e-commerce platform or web application can range from KES 200,000 to over KES 1,000,000. We provide detailed quotes after understanding your specific needs. Contact us for a free consultation.
How long does it take to build a website?
A typical business website takes 4-8 weeks from concept to launch. E-commerce platforms and custom web applications can take 8-16 weeks depending on complexity. We provide clear timelines during our initial consultation and keep you updated throughout the process.
Web Development
What technologies do you use for web development?
We use modern, proven technologies including PHP (Laravel, WordPress), JavaScript (React, Next.js, Vue.js), Python (Django, FastAPI), and cloud infrastructure (AWS, Cloudflare, Docker). We choose the best technology stack for each project based on your specific requirements.
Do you build e-commerce websites?
Yes! E-commerce is one of our core specialties. We build custom online stores using OpenCart, WooCommerce, and custom solutions. We integrate with M-Pesa, Stripe, and other payment gateways popular in Kenya. Check out our work with Drip Emporium for an example.
Will my website be mobile-friendly?
Absolutely. All our websites are built mobile-first, meaning they’re designed and optimized for mobile devices first, then enhanced for larger screens. This is essential in Kenya, where over 80% of internet users access the web via mobile.
Digital Marketing & SEO
What SEO services do you offer?
We offer comprehensive SEO services including technical SEO audits, on-page optimization, content strategy and creation, local SEO for Google Business Profile, link building, and SEO performance reporting. We focus on sustainable, long-term results rather than quick fixes.
How long does SEO take to show results?
SEO is a long-term strategy. You can typically expect to see initial improvements in 3-6 months, with significant results appearing after 6-12 months of consistent effort. The timeline depends on your industry competitiveness, current website state, and the specific keywords you’re targeting.
Do you offer social media management?
Yes, we offer social media strategy, content creation, scheduling, and management across all major platforms. We also build AI-powered social media automation systems that can handle routine posting and engagement tasks, as we did for Drip Emporium.
Working With Us
What is your process for new projects?
Our process follows five phases: Discovery (understanding your business, goals, and requirements), Strategy (developing the technical and creative approach), Design and Development (building your solution with regular check-ins), Testing and Launch (quality assurance and deployment), and Support (ongoing maintenance and optimization).
Do you offer ongoing support after launch?
Yes, we offer various post-launch support packages including security updates, performance monitoring, content updates, and feature enhancements. We believe in long-term partnerships, not one-off projects.
How do I get started?
Getting started is easy. Contact us through our website or email us at . We’ll schedule a free consultation to discuss your project and provide a detailed proposal.
Still Have Questions?
We’re here to help. Reach out to us and we’ll get back to you within 24 hours.